What is your minimum order quantity (MOQ)?
MOQ depends on the stick size and whether customization (engraving, printing, special packing) is required. Please contact us with your specification and we will confirm the MOQ.
What is the lead time?
Lead time depends on order quantity, customization and the current production schedule. We confirm a delivery date with every quotation.
Can I get samples?
Yes. Samples of standard sizes can be arranged for quality and machine testing. Contact us to request samples and confirm the sample and courier arrangements.
Which wood do you use?
Our standard material is birch wood. If you need a different wood species, please ask.
Can you make custom sizes or add our logo?
Yes. We can produce custom dimensions and end shapes, and add your logo or messages by laser engraving or food-safe printing. See our Custom & OEM page.
How do you ship?
Most orders ship by sea freight in cartons, palletized if needed, typically from Dalian Port, China. Air or express can be arranged for samples and urgent orders. Tell us your destination port or address for a shipping quotation.
What payment terms do you accept?
Payment terms are agreed with each order. Please contact us to discuss.
Can you provide food-contact test reports or other documents?
Tell us which documents your market or customers require, and we will confirm what we can provide for your order.
Are you a factory or a trading company?
We are a manufacturer with our own production lines in Yanbian, Jilin, China. Please contact us if you would like more information about the factory.